Does responding quickly to customer messages actually make a difference

This has left me questioning the importance of having fast response time in terms of customer queries or whether people are patient enough that they do not mind having their response come late. Wanting to determine whether this is an important aspect which should be a priority. Do you make sure to answer queries immediately or you answer at whatever time regardless of the timing? Would like to know if customers have ever complained or praised response time as the factor why they either liked your service or went somewhere else. Came across this while researching a little about web design Bristol projects where they incorporated live chat and contact forms in order to ensure that response time improves. To those who have concentrated on fast replies, was there any difference noted regarding booking and sales or was there none? For the ones who have replied a little late, has this ever caused you a loss of customers?

• This topic was modified 1 week, 6 days ago by benjaminstokes. Reason: #seo #seobristol #seoservcesbristol #seoconsultantbristol #seoagencybristol #seospecialistbristol #linkbuilding #localseo #webdesignbristol #digitalmarketingbristol #digitalmarketingagencybristol #bristolwebdesign