Store credit is how most seed banks settle a complaint, and it is worth knowing that before you order, because credit only helps if you intend to buy from the same shop again. Cash refunds are rare in this business and usually reserved for orders that never shipped. The replacement policy at https://budweedseeds.com offers a reship first and credit second, with an actual refund only if they cannot supply the strain at all. That is standard, and anyone promising easy cash refunds is probably not planning to honour them.